Frequently Asked Questions
Got a question?
Here are our very frequently asked and answered questions.
How long does delivery take?
Our standard delivery will take between 1 – 3 working days.
Will I be contacted about my delivery?
Yes, you will be called by the courier company to arrange a time and date convenient for you.
There is a problem with my order, what do I do?
Please contact us as soon as possible with the issue through our Contact page we will be able to assist with your problem.
What payment methods can I use?
We accept all major debit and credit cards. Digital wallets such as Apple pay, and Google pay.
Do I have to pay VAT?
All our prices are VAT inclusive.
Are all items in stock?
Yes, our business is built on high quality radiators, in stock, and ready for quick dispatch. It’s extremely rare that we have any stock issues, all items showing in stock on our website are in stock and available for immediate dispatch.
How do I make a warranty claim?
Please contact us as soon as possible with the issue through our Contact page and we will be able to assistwith your claim
I need to report a damaged item.
Please contact us as soon as possible with the issue through our Contact page we will be able to assist with your problem
Are your radiators gloss or matte finished?
Our anthracite and black radiators are a textured matte finish. Our white radiators are a smooth finish in gloss. All images on our websites are of the actual radiators you will receive, and the close ups accurately show the detailed finish.
What colour is Raw Metal?
Our raw metal radiators are a unique finish. They are ultimately an uncoated radiator with a clear protective lacquer to protect them. As they are unfinished, each one will differ slightly.
Do I need to service my heating system?
Yes. By flushing your system annually, you can be sure your radiators will function properly and last their full guaranteed lifetime.
What is the BTU rating of your radiators?
The BTU rating of our radiators is calculated at Delta 50.
Do the radiators include valves?
No, as valves differ in style and shape, it wouldn’t be possible to include a valve that suits everyone. Our radiators come complete with everything needed except valves. These will need to be purchased from our website additionally.
Do I need to purchase anything extra?
No, our radiators include the brackets, fitting kit, bleed plug and air vent plug. The only additional thing you will need is valves.
Are you on social media?
Yes, we are, to browse our official channels, please click the relevant logo on the below website footer and you can see what we have been up to and our latest news.